Despatch
We attempt to dispatch all orders within 2 working days from when the order has been placed. A large percentage of orders get dispatched within 24 hours when placed on a working day. Please note this does not include items purchased through an online webshop and/or items that require embellishment. As soon as your order is dispatched, you will be sent an email to confirm that it’s on its way. You can request your tracking number.
Delivery
Australia-wide delivery is made using a variety of local couriers. Delivery timeframes will vary based on the destination and the courier used. If you aren’t available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.
We can deliver to your place of employment but we do not deliver to PO Box addresses for security purposes.
Returns and Refunds
We accept returns of non- embellished/personalised items, no quibble, and always make this process as easy and hassle free as possible. If you are not completely satisfied with your purchase, simply return the item(s) to us within 14 days of receipt and include details of the PO Number, the item being returned and the replacement item (if required).
Embellished/personalised items – any product that has had additional embellishment or personalisation e.g. name, initials or logo, are exempt from our money back guarantee. We will not accept returns of embellished/personalised goods except where the goods are deemed to be faulty.
Items should wherever possible be returned in their original packaging. It is very important that when you return an item that we know the delivery/order number to which it relates, your details and whether you want a refund or an exchange. Without these details we won’t be able to take the action you require.
If you are returning a non-faulty item, then the cost of returning the item to us is your liability. The item is your responsibility until it reaches us so for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot refund return items lost in the post.
If you have returned a non-faulty item and have requested an exchange then a further carriage charge will be due along with any additional costs associated with the replacement item. A member of our sales team will contact you in due course to collect any additional payment.
We ask you to take reasonable care of the goods you purchase while they are in your possession. This means that you may inspect and try on the goods as you would try them on in our store but tags should not be removed from any item and the original packaging should be retained. Goods should not be soiled, torn or damaged.
Due to technical processes used, it is imperative that each individual garment’s washing instructions are adhered to exactly as stated on the care label and the website. Each garment is wash-tested thoroughly and quality-checked on each production batch prior to leaving the supplier. We cannot accept returns that have been soiled, torn or damaged due to incorrect washing.
Please send your returned goods to:
Returns Department, 88 Sport Pty Ltd, 9 Hamley Road, Mount Kuring-Gai, NSW, 2080